Frequently asked questions

Do I have to have make an appointment to visit?

Booking an appointment simply ensures that you’ll have a changing room to use during your time with us. If you’re planning on coming in on the weekend, you’ll definitely need to book as we get quite busy and our shop can fill up pretty quickly. However if you’re coming by during the week (outside of school holidays) we will usually be able to accommodate any walk-ins. If you’d like to double check with us before you arrive, you can always contact our friendly team by phone at (07) 3171 2455

Is every dress on the website available to try on in the shop?

While we do our best to have a variety of samples available for you to try on in our showroom, we’re not able to have every style in multiple size/colour combinations  on our shop floor. Colour and size availability on the day of your visit may vary as sometimes dresses are purchased straight from the shop floor.

If you’re looking to view a dress in a specific size or colour please contact our stylists in-store at (07) 3171 2455 or via email at info@sentani.com.au

Do you offer formal dress hire?

Unfortunately no. However we do have a large range of evening, bridesmaids, wedding and cocktail dresses available in our sale catalogue with prices starting at just $50 which you can check out here.

How long will it take for my dress to arrive to me?

If your dress is in stock now, we will always dispatch it straight away. Via Australia Post,  standard delivery usually takes 5-7 business days compared to express delivery which normally takes 3-5 business days.

If your dress needs to be specially ordered for you, please contact us for more information at customerservice@sentani.com.au

Do you offer any payment plans?

Yes. We offer a lay-by service in our Brisbane showroom. However, we do require a deposit before we order your dress, and the item is to be paid in full when being collected. If you are ordering online we offer Afterpay so that you can buy now, pay later!

Can I buy a dress straight from the shop floor?

Yes you can! Purchasing one of our shop samples allows you to take your dream dress home the very same day. It’s also a great option if  your event is coming up  quickly, and you don’t have the time available to pre-order a gown.

Can I order in-store and have my dress shipped to me?

Yes! We know that some of our customers travel to come and visit us, so  we like to have this option available. Please disclose this shipping request to your stylist who can assist you further. Please note, this option may be an additional charge.

Do you have a customer car park?

We have 2 customer car parks directly in front of our boutique. If they are both in use, there is mixture of free and paid street parking along Lang Parade and in the nearby streets.

Can I order online and collect in-store?

Yes! When you’re at the online checkout, please mention in the delivery notes that you’d like to collect it in-store. When the dress is ready for you to pick-up,  we’ll be in touch with you to book in a pick-up appointment.