For Christmas delivery updates, head to Australia Post

We offer free regular shipping on all domestic/Australian orders over $200 (excludes sale items) and express shipping at a flat rate of $35.  Your order is fully traceable within the Australia Post network, and we will send you a tracking number when we’ve dispatched your item. When you order before 2pm AEST, and the item is in stock – we will always endeavour to dispatch on the same day. Please note: we don’t complete orders on weekends or public holidays- these orders will be dispatched the following business day.
If you’re home, AusPost will collect a signature. However if you’re not home, they’ll only leave the parcel in a safe place if you have requested this during the delivery process. Sentani Boutique does not take any responsibility for any lost,  unattended or stolen packages.

 

AUSTRALIAN ORDERS

Delivery Type

Cost (AUD $)

Estimated Delivery Time

Standard Shipping

FREE for orders over $200 (excludes sale items)

$20 for orders under $200

3-7 business days from dispatch

Express Shipping

$35 flat rate

1-3 business days from dispatch

If your postal address is within the express post network, your express parcel will be delivered the next business day after dispatch. Customers outside of metro areas will likely receive their express parcel within 3 business days.

 

International (Including New Zealand)

Delivery Type

Cost (AUD $)

Estimated Delivery Time

Standard Shipping

$40 AUD

Due to COVID-19, there may be shipping restrictions or delays to your country. To check, please visit here. As of 1st September 2020: Some items may take longer than the stated delivery times. Check your estimated shipping times HERE (from postcode 4064) or Contact us for more information.

Express Shipping

$60 AUD

As above

Frequently Asked Questions

 

When will my parcel be shipped?

We always aim to dispatch any in-stock items within 1-2 business days! If you’ve placed a back-order, please get in touch with our team at customerservice@sentani.com.au for more information.

How long will it take for my parcel to get to me?

As soon as we dispatch your item, we don’t have any control over the delivery timeframe. Due to COVID-19, many areas are still experiencing significant delays. To stay up to date with delivery times, head to Australia Post.

Do you ship overseas?

Yes, we ship Internationally via the Australia Post network! If you have another preferred freight service, please contact us to see if it could be an option.

Do you offer free returns?

As much as we wish we could offer free returns, at this stage we cannot. As per our returns policy, we may allow exchanges on in-stock, full priced items however it is your responsibility to cover the shipping back to us.

Can I order a dress online, and collect at your Brisbane store?

You’re more than welcome to purchase online and collect in-store if you’re based in south-east Queensland. Please contact our team at customerservice@sentani.com.au to see if this will be possible.